Klarna FAQs

Who is Klarna?

Klarna is a payment service provider, from Sweden, who take end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 70,000 online stores and are very safe to use.

All you need to order with Klarna is a UK bank account, a UK residential address and that you're 18 or over. If you're struggling to use Klarna it could be because; you may have an outstanding payment from another order, you have filled out the form incorrectly or they have rejected your application. If they reject your application we would recommend chosing another payment type.

 

HOW DOES KLARNA WORK?
Shop on MPWR and proceed to check out as normal. At checkout, then choose the Klarna payment method. You will know if you are approved in seconds and once approved you will get an email confirmation from Klarna.
ARE THERE ANY FEES TO USE KLARNA?
There are no extra fees when you follow your payment schedule.
HOW DO I PAY IN 3 INTEREST-FREE INSTALMENTS?
Select the 3 interest free instalments option to split your purchase into 3 equal payments that will be taken every 30 days starting at the time of your order. No bills needed. Just sit back, relax and enjoy your latest garms.
HOW DO AUTOMATIC PAYMENTS WORK?
Payments are collected on a 30 days basis off the debit of credit card given at the time of purchase. All scheduled payments will be sent over on email and you can review your purchases by logging in to Klarna directly.
WHEN WILL MY ITEMS BE DELIVERED IF I USE KLARNA?
Klarna orders are delivered within our standard delivery timeframes like any normal order from MPWR.
WHAT IF I CAN’T PAY A KLARNA INSTALMENT?
Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
DOES KLARNA IMPACT MY CREDIT SCORE?
Klarna may run a soft credit search that does not affect a customer’s credit score and is only visible on your credit file by you and Klarna. Neither Klarna nor MPWR run credit searches that could impact your credit rating. This includes at the point of application, if a payment is missed, or if the outstanding balance enters a debt collection stage.

GOT ANOTHER QUESTION? FURTHER INFO ABOUT PAY LATER BY KLARNA, INTEREST RATES, ELIBILITY CRITERA AND MORE CAN BE FOUND BY CHECKING OUT THE DEDICATED KLARNA HELP PAGE HERE.