Política de reembolso

Returns & Refunds

What is your returns policy?
Our returns policy is as follows:
-Returns must be made within 14 days from the delivery date
-All merchandise must be unwashed and unworn with the original hangtags attached
-Proof of payment must accompany the return
-All garments are subject to inspection

Note: subject to your right to cancel and your statutory rights, products excluded from return are: water bottles & face masks

How do I return an online purchase?

Please email info@mpwr-active.co.uk for details of where to send your return.  

When will I get my refund after I have returned my order?
Once we receive your return at our warehouse, it will take 15-20 business days to process. After your return has been processed, your funds will be credited back to your original method of payment. Please keep in mind it can take up to 3-10 business days for the funds to appear on your statement, depending on your banking institution.

How many days do I have to return my order?
Returns are free and easy within 14 days of receiving your order if they qualify as per our returns policy.

Can I exchange my product(s)?
Yes! Please email info@mpwr-active.co.uk to discuss the exchange required.